Refund Policy

Last updated: 4 October 2026

This policy outlines Sortza subscriptions purchased through Paddle. Sortza is managed by Sortza Limited, with Jersey company number 167537.

**Subscription Cancellation**  

You can easily cancel your subscription by navigating to Settings → Billing → Manage Subscription, or by using the link found in your Paddle receipt. Please note that cancellation halts future renewals, while access usually continues until the end of your current billing cycle. Keep in mind that cancellation does not automatically trigger a refund for any existing payment.

**Refund Requests**  

To request a refund under the Sortza refund policy, please visit https://paddle.net or email support@sortza.co.uk with your account email, payment date, and the reason for your request. Avoid sending your complete card details. 

Refund eligibility is determined by Paddle’s Buyer Terms, its Refund Policy, and applicable laws. Any statutory withdrawal or refund rights remain intact. Discretionary requests should ideally be made within 14 days of the transaction; however, approval is not guaranteed.

If you encounter a technical issue, please reach out to support@sortza.co.uk so we can assist you.

Please note that an approved full refund may result in loss of paid access for the refunded period. Refunds are processed through Paddle, typically reverting to the original method of payment.

**Paddle Refund Policy:**  

https://www.paddle.com/legal/refund-policy

**Paddle Buyer Terms:**  

https://www.paddle.com/legal/buyer-terms